Terms and Conditions promo888

1 General Terms and Scope of Agreement

These Terms and Conditions govern all aspects of using the promo888 platform, including all games, financial services, promotions and related communications. This document is to be read together with our Privacy Policy and Responsible Gambling Policy, both of which are considered part of this agreement.

promo888 operates under international licensing and offers online gambling services to eligible players. The platform provides slots, sports betting, virtual sports, Dragon Tiger and live casino to eligible users.

2 Account Registration and Eligibility

To register an account at promo888, you must meet the following requirements:

• Be at least 21 years old on the date of registration.
• Provide true, accurate and complete personal information including your full name as shown on your identity card or MyKad, an active mobile phone number and a valid email address.
• Not register more than one account. Each individual, household, IP address, mobile phone number or payment method is allowed only one account.
• Not be an employee, agent or representative of promo888 or its affiliated companies.
• Open an account for personal use only and not on behalf of any third party.

promo888 reserves the right to verify your identity at any time by requesting supporting documents such as a copy of your identity card, bank statement or proof of residence. Failure to provide the requested documents within the stipulated period may result in the account being suspended while verification is completed.

You are fully responsible for the security of your password and login information. Any activity carried out through your account will be considered as activity authorised by you, unless you have previously reported that the account was accessed without authorisation.

3 Deposits and Withdrawals

promo888 accepts financial transactions via the following methods: Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay, and cryptocurrency including USDT, BTC and ETH. All transactions are processed in Malaysian Ringgit (RM) or the equivalent value.

Deposit terms:

• The minimum deposit amount is RM30 for each payment method.
• Deposits must be made through an account or digital wallet registered in your own name.
• promo888 does not accept cash deposits, cheques or third-party transfers.
• Any deposit suspected of originating from an illegitimate source will be held for investigation.

Withdrawal terms:

• The minimum withdrawal amount is RM50 per request.
• The standard processing time is between 5 and 30 minutes after the request is approved.
• Withdrawals are only processed to the same payment method used for the original deposit, subject to anti-money laundering policy.
• Full identity verification may be required before the first withdrawal or before withdrawals exceeding a certain limit are processed.

4 Bonuses, Promotions and Wagering Requirements

All bonuses and promotions offered by promo888 are subject to the stated wagering requirements. Failure to meet these requirements before submitting a withdrawal request may result in the related bonus and winnings being cancelled.

Welcome Bonus:

• promo888 offers a 100% bonus on the first deposit up to RM1,000.
• The wagering requirement is 10 times the bonus amount received before winnings can be withdrawn.
• Calculation example: a deposit of RM100 receives a bonus of RM100, giving a balance of RM200. The wagering requirement is RM100 × 10 = RM1,000.
• Another example: a deposit of RM2,200 receives a bonus of RM1,000, giving a balance of RM3,200. The wagering requirement is RM1,000 × 10 = RM10,000.

General Bonus Terms:

• Each bonus may only be used once per player, household or the same IP address.
• promo888 reserves the right to modify, suspend or withdraw any promotion with reasonable notice.
• Bonus abuse, including the use of multiple accounts or low-risk betting techniques specifically designed to meet wagering requirements without genuine risk exposure, is strictly prohibited.
• Any bonus obtained through fraudulent activity will be cancelled and the account concerned may be terminated.

5 Game Rules and Platform Use

The promo888 platform offers various game categories including slots, live casino, sports betting, virtual sports and Dragon Tiger. Each game category has its own rules which can be accessed within the game or through the help section.

Prohibited activities on the promo888 platform:

• Using automated software, bots, scripts or any third-party tools to influence game outcomes or automate any actions.
• Colluding with other players to gain an unfair advantage, particularly in games involving other players.
• Exploiting technical errors or software bugs — any winnings obtained through known bugs are void.
• Money laundering or using this platform for any unlawful financial activity.
• Any form of fraud, including providing false information during registration or the verification process.

promo888 reserves the right to void any bets or winnings suspected of involving the above violations, and to take further action including reporting to the relevant authorities.

6 Account Closure and Suspension

You may close your promo888 account at any time by contacting our customer service via live chat or email. Prior to closure, all eligible balances will be processed in accordance with the standard withdrawal policy.

promo888 reserves the right to suspend or terminate your account if:

• There has been a breach of any part of these Terms and Conditions.
• You failed to complete the identity verification process within the required time.
• Account activity shows signs of fraud, money laundering, or bonus abuse.
• You are below the minimum age requirement of 21 years.
• The account has been inactive for an extended period — inactive accounts are subject to our dormant account management policy.

In the case of voluntary closure through a self-exclusion programme, promo888 will block the account immediately. Players who wish to apply for self-exclusion for gambling health reasons may do so through our customer service channels.

7 Data Protection and Privacy

promo888 is committed to protecting players' personal information. All data collected is used solely for the purpose of service delivery, legal compliance, and improving the user experience.

We do not sell, lease, or disclose your personal information to third parties without your consent, except as required by law or demanded by regulatory bodies. Full details on how we handle your data can be found in our Privacy Policy.

8 Limitation of Liability and Disclaimer

promo888 provides the platform and services "as is" without any express or implied warranties. We do not guarantee that the platform will operate without interruption, errors, or technical downtime at all times.

Under no circumstances shall promo888's liability to you exceed the account balance held in your account at the time the claim is made. promo888 is not responsible for:

• Financial losses resulting from personal gambling decisions.
• Service disruptions caused by third parties, including game software providers or payment providers.
• Any indirect, consequential, or incidental damages arising from the use of this platform.
• Internet connection or equipment issues on the player's end.

🎰 Gambling carries financial risk. Only bet with money you can afford to lose. If gambling is affecting your daily life, please refer to our Responsible Gambling page.

9 Amendments to Terms and Conditions

promo888 reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Any changes will take effect immediately upon being published on the promo888 website.

We will endeavour to provide reasonable notice of material changes via email or in-account notifications. Continued use of the promo888 platform after an amendment takes effect means you accept the updated version of the Terms and Conditions.

It is your responsibility to check this page periodically to ensure you are always aware of the latest version of the terms that apply to you.

10 Contact Us for Terms-Related Enquiries

If you have any enquiries, questions, or complaints regarding these Terms and Conditions, the promo888 customer service team is available to assist you at all times.

Available support channels:

• Live Chat — available 24/7 directly in the app, in Malay and English.
• Email — [email protected] — replies within a reasonable timeframe.

Every formal complaint will be recorded and resolved in accordance with promo888's internal complaint resolution procedure. Players are entitled to a written response for every complaint filed officially.